Capital One's Fairbank Ramps Up 'Empire Building' With ING Deal

Capital One Financial Corp. (COF) Chief Executive Officer Richard D. Fairbank, who’s making the largest U.S. banking acquisition since 2008, has built the Virginia- based credit-card lender into one of the nation’s biggest consumer-financial companies.

Fairbank, Capital One’s CEO since it became an independent company in 1994, announced the purchase of ING Direct USA for $9 billion yesterday. The deal, following the $14.6 billion purchase of North Fork Bancorp in 2006, would make Capital One the sixth-largest bank by deposits, up from seventh.

“This is empire building at its best,” said Michael Taiano , a Sandler O’Neill & Partners LP analyst in New York, who added that his view of the deal improved amid speculation that Capital One will acquire other assets to go with ING’s deposits. “There is some status that comes with being a big bank.”

The deposit boost may help McLean, Virginia-based Capital One, which derives more than half its revenue from credit cards, to diversify its funding base and acquire a portfolio of assets, analysts said. Capital One will pay $6.2 billion in cash and $2.8 billion in stock, giving ING a 9.9 percent ownership stake, the companies said in statements.

“I would suspect this would tie together with an acquisition of a loan portfolio,” said Jonathan Hatcher, a credit strategist at Jefferies Group Inc. in New York who covers financial companies.

Fairbank’s Acquisitions

Fairbank transformed Capital One through a succession of deals. The purchase of North Fork added more than $35 billion in deposits and catapulted the lender into the top 10 U.S. banks. He also made a $4.9 billion acquisition of Hibernia Corp. in 2005 and in 2008 agreed to a $525 million deal for Chevy Chase Bank. With the ING purchase, Capital One gains access to 7 million customers.

“Capital One is one of a handful of banks that’s breaking away from the pack by building a very large customer base,” Fairbank said in the conference call. “ING Direct offers a dramatically more efficient way for us to get national reach and establish a strong national banking franchise.”

The acquisition may also allow the company to tap into what it calls a younger and more affluent clientele. ING uses the Internet to attract customers and has just seven U.S. outlets, which are modeled after coffee shops, according to its website . The ING Direct Cafes provide coffee, free Internet access and baristas who know about the bank’s offerings.

Building A Sucessful Brand - News


Capital One's Fairbank Ramps Up 'Empire Building' With ING Deal
Capital One's Fairbank Ramps Up 'Empire Building' With ING Deal

“Capital One has been successful at developing the brand, with TV commercials” and other strategies, Hatcher said. “ING made mistakes because they had to generically deploy the funds. They didn't have all the lending angles that Capital One has.



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Brand Consultants | Building A Successful Brand | A Visual Identity

Michelangelo’s masterpiece, “The Creation of Adam,” located on the ceiling of the famous Sistine Chapel, shows God breathing life into Adam. Newly animated, Adam transforms from a lifeless shell of dirt into a vivacious being.In brand building, brand consultants play God, and each must breathe life into their own Adam. Without vitality and personality, a business’s brand remains a corpse, but with creativity and intelligence, a brand can become a powerful and engaging symbol that captivates consumers. A brand is the personality of a company. Al Ries calls a brand the “singular concept or idea that you own inside the mind of a prospect.” To the business, a brand is the company’s representation of values and goals. To the consumer, a brand is a pin in the consumer’s brain and brings with it experiences, emotions and desires. Some brand consultants call it the corporate DNA. Like scientists, marketers and designers can control their DNA.

At the heart of a corporate brand is a mission. In order for that goal to be accomplished, the entire company must be on board. If a company stands for low-cost products and responsive customer service, each employee must hold those goals as their highest priorities.

The Brand Strategy

Brand consultants note that every effective brand has three crucial attributes: uniqueness, consistency and relevance. A trademark makes a special promise to the consumer, what marketers call a “unique selling proposition (USP).” John F. Hornick, brand consultants, corroborates by noting the brand differentiates a company and its services or products from competitors – it must be fresh, shocking, surprising, and memorable. The process of developing the promise called the brand proposition. The brand message must be consistently and constantly echoed by the entire company, from CFO to regional manager to local salesperson. Finally, the brand’s unique selling proposition, its promise, must be relevant to the consuming audience; successful brands address the needs of their consumers.

Burn an Image

Wolff Ollins spent nearly $700,000 for a new logo; Melbourne squandered $240,000. These costs do not include rebranding costs – just the new image. Why? Because powerful logos sear an irremovable image into a customer’s mind. In a commercial and advertisement-saturated world, a unique logo may mean the difference between budget profit and budget gone bankrupt. It is often the first image a consumer sees and is one of the easiest marketing tools to retain. A logo must, through color and line, present the defining emotion of a company, called the brand experience. A strong logo does not bespeak customer service or low costs; it radiates passion, simplicity, or innovation. Jean-Louis Gasse, former Apple executive, passionately proclaimed, “You couldn’t dream a more appropriate logo [for Apple]: lust, knowledge, hope and anarchy.” The famous second-generation Apple logo, a simple rainbow-colored apple developed by brand consultants, spoke in simple language to consumers – and they listened. A corporate logo uses color, style, shape and size to form a concise snapshot of a company and its emotional promise.


Building A Sucessful Brand - Bookshelf

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